Часто задаваемые вопросы

“Investor Card” or broker card is a product of Freedom Finance Bank. It gives the owner 24/7/365 access to brokerage account. Card benefits: Free opening; Free service for 5 years after opening; Free delivery to the client within the Republic of Kazakhstan. Cash withdrawal worldwide at any time at any ATM; Execution of payments and transfers Privileges and special offers of VISA Platinum and MaterCard Platinum broker cards

In addition, payments of 3% per annum are guaranteed on the D-account after opening the “Investor Card”.

When opening an account in the US market, you can ask your investment adviser to open an additional D-account for you. Such an account can be used as a deposit - to store money and receive a fixed 3% per annum when opening the card of Freedom Finance Bank

You can change the registration data yourself in the personal account of the Tradernet platform. To do this, you need to open a security session using SMS password or Token. 

You can also contact your investment advisor or write to:

[email protected] - for the Kazakhstan stock exchange 

[email protected] - for the US market

You can change the tariff plan yourself in the personal account of the Tradernet platform. To do this, you need to open a security session using SMS password or Token. 

You can also contact your investment advisor or write to:

[email protected] - for the Kazakhstan stock exchange

[email protected] - for the US market

You can send trade order through the platforms:
– tradernet.com - free terminal
– F-Trader
– DAS Trader - from $5 per month

You can also send a voice order from mobile at the toll-free number 7555 or write to [email protected] In either case, you need to indicate

– Ticker
– Transaction Party - purchase/sale
– Number of shares
– Type of order - market/limit or other
– Entry price
– Stop loss/Take profit

Just leave a request to the call-center from your mobile at the toll-free number 7555! Or from stationary phone at toll free number 8-800-080-3131.

1. Expired ID card/passport
The account is blocked one month before the document expires. To unblock the account, the client must issue an order to change the information with the attached photo of a new document. If the order is issued correctly, the account will be unblocked:
– The next day, if the request was sent after the stock exchange closed;
– Within 30 minutes if the request is sent during the trading session.

2. The client has inactive tariff plan
If you saved the old Seven Rivers Capital tariff, you need to sign additional agreement to change the tariff. To do this, contact your investment advisor or call center. Unblocking procedure in the Tradernet takes one business day. You will need to reset the password, and you can proceed to work.

3. Client is a minor
If an account for the minor was opened previously then the transaction function in Tradernet is blocked. Transactions before issuance of the passport in 16 years are possible only after the consent of the guardianship authorities with obligatory reference to the issuer, the amount and approximate number of shares (only for previously opened accounts). After issuance of the passport, the client is allowed to make transactions only with the written consent of the parents before reaching 18 years (only for previously opened accounts).
Freedom Finance does not open new accounts for minors. The exception is inheritance.

4. Blocking of Asyl Invest clients as per the stock exchange list
After transfer of clients, the stock exchange compiled a list of clients who are not admitted to trading. The reason is the list that the stock exchange received from CS. Blocking per this list is based on incorrect or expired details. To unblock the client, you must issue an order to change the information with the attached photo of a new document. If the order is issued correctly, the account will be unblocked.

1. Status is not updated
A market order has long been reflected in the active status, although market orders should be executed instantly? Most often, the reason of error is that the Tradernet platform did not update the order status on time. In fact, the order has already been executed.

2. The new account is blocked
New accounts are always opened as “blocked”. Tradernet automatically sends account unlock request to the Stock Exchange. Exchange queue is required to unlock the account. If this does not happen, you will receive a notice with the text “AccountIsBLocked [SQLMSG129].” Contact your investment advisor or Call Center.

3. The order is rejected by the stock exchange with the notice:

MoneyLimitExceeded
The problem is the single limit settlement system. The client made many transactions per day, his single limit reduced. This is a certain level of KASE risk coverage. A single limit is calculated in terms of purchase and sale. In this case, the client may be advised to sell securities in small parts so that only a sufficient amount is blocked, or wait for T+2 settlements.
You can find more information about the single limit here: http://old.kase.kz/files/normative_base/clearing_rules.pdf - article 13 et seq.


LastDealPriceDeviationExceeded
Good-till-cancelled orders have a fixed price. When the security opens with a large difference from price on the day the order is issued, the stock exchange rejects such orders with error "price deviation exceeded".
Also, an error may occur due to the failure of Tradernet or the stock exchange. There are occasions where the stock exchange changed prices before the start of trading, or a price different from the price in the order came from Tradernet to the stock exchange.
When the LastDealPriceDeviationExceeded notice is displayed, contact the call center. The specialist will check the client’s orders (at what price you issue the order, and what price is now on the market). If everything is in order with the settlements and the specialist determines that the stock exchange should not reject this order, he will send a request to the developer to find out the causes of the failure.

Undefined — unexpected error. The order is rejected with this wording if there are disruptions on the part of stock exchange. Also, the cause may be a failure on the Tradernet, that is, part of the orders were marked in the database as sent, but sending to the stock exchange did not occur. Contact call center.

1. The order is frozen in the status “in the process of cancellation”
A common error. It is associated with the problems of the FIX protocol of the Kazakhstan Stock Exchange. KASE is working to eliminate them. Contact your investment advisor or call center. Specialists will send a request for manual cancellation.

2. Cancel button does not respond
If the cancel button is not active, contact your investment advisor or call center. Specialists will send a request for manual cancellation.